Refund and Returns Policy

Refund Policy – Flexistro.com

At Flexistro, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward and hassle-free refund policy, subject to the terms below.

1. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

• Return Period: Returns must be requested within 30 days from the date of delivery.
• Condition of Items: The items must be unused, unopened, and in their original packaging with all accessories, manuals, and tags intact. Products that have been used, opened, or altered in any way will not be eligible for a refund.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for any refund request.

2. Non-Returnable Items

Some items are not eligible for return or refund, including but not limited to:

• Clearance, sale, or discounted items.
• Customized or personalized products.
• Perishable items or products that are time-sensitive.
• Gift cards or downloadable products.
• Items that have been damaged or modified after delivery.

3. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer support team at [insert email] within 30 days of receiving your order. Please provide your order number and details about the item(s) you wish to return.
2. Return Instructions: Our team will guide you through the return process and provide you with the necessary instructions, including the return address. Please ensure you pack the item securely to prevent damage during return shipping.
3. Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please allow 7–10 business days for the refund to be credited back to your original payment method. Refunds will be issued for the cost of the item(s) only and will not include shipping fees, unless the return was due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a return label and arrange for a replacement or a full refund, including any applicable shipping fees.

Please ensure that you take photos of the damaged or defective product and include them in your communication so we can resolve the issue promptly.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item according to our return policy and place a new order for the item you want.

7. Refund Method

Refunds will be processed to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

8. Shipping Costs

Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, damaged goods).

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we cannot guarantee a cancellation. In such cases, you will need to follow our return policy to request a refund after receiving the product.

10. Contact Us

If you have any questions or need assistance with your return or refund request, please contact our customer support team at:

Flexistro Customer Support
Email: support@flexistro.com

Thank you for shopping with Flexistro. We value your satisfaction and are here to assist you with any concerns regarding your order.